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 Nortel Networks Automatic Data Processing Akzo Nobel Kinetic Design Applied Systems Intelligence Xperio Iris Programmers Group Clickandmove.com 
Green Light Advantage Kinetic Design Clickandmove.com Nortel Networks Applied Systems Intelligence Xperio Iris Programmers Group Automatic Data Processing Akzo Nobel Folio Z Management Psychology Group Intelligent Systems Amsouth Bank Prime Media Designs Haas Publishing Companies
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March 24, 1998 Paul Johnson Dear Paul: I would like to take this time to say what a great presentation you made to our group last week. As a sales manager, I have listened to quite a few motivational speakers only to find their advice a quick fix. I think some of the ideas you presented on Customer Service have lasting value. I am anxious to pass them on to my staff. Whenever I attend a presentation, I try and find at least one idea to embrace. You really delivered a lot of content in the short time we had together. The one concept I really liked was that of "giving, when you feel empty" and I am going to try and embrace this idea. Once again, I enjoyed the speech and look forward to having you back to speak to our organization again. Sincerely, Louis Eisenberg
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